Fit & Alteration Guarantee Policy

Made-to-Order Policy

Because every Blackwell Custom garment is individually crafted to your specific measurements, all sales are final. We do not offer returns or exchanges on custom-made items.

$50 Local Tailor Reimbursement

We understand that fit is everything. If your garment does not fit as expected and needs minor alterations, we will reimburse up to $50 toward the cost of adjustments at your local tailor.

How It Works

• Step 1: Try on your garment when it arrives. If the fit needs adjustment, take it to any local tailor of your choice.
• Step 2: Have the tailor make the necessary alterations and keep your receipt.
• Step 3: Fill out the Alteration Reimbursement Form below. Upload a clear photo of your tailor receipt.
• Step 4: We review your submission and issue a reimbursement of up to $50 within 5-7 business days.

Eligibility

• Request must be submitted within 30 days of receiving your order.
• A clear photo of the tailor receipt is required (showing cost and date).
• Maximum reimbursement is $50 per order, regardless of number of items altered.
• Covers fit alterations only (hemming, taking in/out, sleeve length, etc.) – not damage, stains, or redesign.

Defective or Damaged Items

If your garment arrives with a manufacturing defect or shipping damage, email us immediately at [email protected] with photos. We will arrange a replacement at no cost to you.

Alteration Reimbursement Form

Fill out the form below and upload a photo of your tailor receipt to request your alteration reimbursement (up to $50).

Note: If you do not see the form above, please email [email protected] with your order number, a description of the fit issue, and a photo of your tailor receipt. We will process your reimbursement manually.